You will have received an email from support @ Hair Care Canada at the time your shipping label was created. It may also be in spam so also check that folder. Enter your tracking number into the applicable carriers tracking tool:

Purolator: Purolator Tracking Link

Canada Post: Canada Post Tracking Link

If you did not receive an email. confirm the email entered for contact is correct.

If you believe your order was recieved by Hair Care Canada and cannot find confirmation or tracking information, email us with your name, email, and phone so we can search it for you.

Most Hair Care Canada orders are fulfilled in 1 - 4 business day, depending on product availability. You will receive a shipping confirmation email with your tracking number once your order has been fulfilled and prepared for shipment.

Delivery times depend on your location in relation to Calgary Alberta which is where we ship from. Our carriers generally estimate 2–9 business days for delivery within Canada once the order is in our carriers posession.

Once your order has been fulfilled and shipped, you will receive a confirmation email containing your tracking information.

A shipping confirmation means that your shipping label has been created. Tracking will begin updating after the parcel has been accepted and scanned by the carrier.

Carrier scans may not appear immediately, particularly during evenings, weekends, holidays or periods of high shipping volume. If your tracking has not updated for an unusual length of time, contact the carrier directly and request an investigation or service ticket.

Once you receive a carrier case or ticket number, email it with your order number to support@haircarecanada.ca.

Order Confirmation and Modification Policy

You will have received an order confirmation email containing all pertinent details about your order. Within that email, there is a link that allows you to cancel or modify your order, provided it has not yet been fulfilled and prepared for shipping.

Please note that once the order has been fulfilled and staged for shipment, it can no longer be canceled or modified.

If you did not receive a confirmation email, please verify that you entered it correctly when you placed your order. Please check your spam folder as well.

Contact Hair Care Canada Support immediately if you notice an incorrect or incomplete address.

We will attempt to correct the address if the order has not yet been fulfilled. Once the parcel has been shipped, we cannot guarantee that the carrier will be able to redirect it.

If an order is returned to Hair Care Canada or becomes undeliverable because of an incorrect address supplied during checkout, the customer is responsible for the applicable return and reshipping costs.

You may be able to change your shipping address before your order has been fulfilled and prepared for shipment. Use the modification link in your order confirmation email or contact Hair Care Canada Support immediately.

Once an order has been fulfilled, staged for shipment or collected by the carrier, the shipping address cannot normally be changed.

Cutoff is 1:00 PM Mountain time Monday - Friday. Hair Care Canada is closed Monday, Sunday and recognized holidays.

Canada Post is our primary carrier as they are the most reliable and cost effective. Alternates are Purolator and UPS.

Damaged delivery: The receiver must provide evidence of damage in the form of pictures emailed to the sender immediately after the order was received. Include pictures of the shipping box damage and label, packaging materials, and damage to product. Please provide details of what was damaged specifically. Email all required information and pictures to support@haircarecanada.ca

Eligible products may be returned or exchanged within 15 days of delivery, based on the delivery date shown by the carrier’s tracking information.

Products must be unused, unopened, untampered with and in resalable condition. Contact Hair Care Canada Support before returning a product and review our Returns, Exchanges and Refunds Policy for complete requirements.

We always aim to ensure our customers love the products we sell, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Also visit our policies found in the main menu or page footer for detailed instructions. Note that there are restrictions on returns.

Return/refund policy found here: Returns - Refunds

No. Opened, used or tampered-with hair products cannot be returned or exchanged because of hygiene, safety and product-integrity requirements.

Hair Care Canada cannot accept a return because a customer dislikes a product’s scent, texture, performance or compatibility after opening or using it.

Please carefully review the product description, ingredients and recommended hair types before purchasing.

Tip: If you’re unsure about a product, consider ordering the smallest available size before purchasing a litre.

Approved refunds are processed to the original payment method within seven business days after the returned products have been received, inspected and approved.

After Hair Care Canada processes the refund, your bank, credit-card company or payment provider may require additional time to post the credit to your account.

Original shipping charges and applicable return or administration fees may be deducted unless the return resulted from an error by Hair Care Canada.

Hair Care Canada will provide a prepaid return label when the return is required because we shipped the wrong product or made another fulfilment error.

For eligible returns resulting from customer preference, product selection, an incorrect order or another issue not caused by Hair Care Canada, the customer is responsible for return shipping and secure packaging.

Approved customer-initiated returns may also be subject to the administration or restocking fee specified in our Returns, Exchanges and Refunds Policy.

Contact support@haircarecanada.ca as soon as possible and include:

• Your order number
• The name of the product you ordered
• The product you received
• Clear photographs of the product and shipping label

If Hair Care Canada made a fulfilment error, we will provide return instructions and a prepaid return label. The correct product will be exchanged or another appropriate resolution will be provided at no additional shipping cost.

Please do not open or use an incorrectly shipped product.

Contact support@haircarecanada.ca immediately after receiving your order. Include your order number, the name of the missing item and photographs of the products, shipping box, packing materials and shipping label.

Hair Care Canada photographs orders during the fulfilment process and will review the packing record, shipment weight and order details.

Please retain the shipping box and all packaging until the review has been completed.

Eligible sale products and promotional bundles may only be returned when all included products, pumps, accessories and free gifts are unopened, unused and returned together within the applicable return period.

A bundle cannot be partially returned unless Hair Care Canada approves the return in advance. The retail value of a missing or retained promotional item may be deducted from the refund.

Products marked final sale and gift cards are not eligible for return.

We will contact you to confirm that you would like it re-shipped once it has arrived back at Hair Care Canada. Additional shipping charges may be applicable in cases where is was available to pick up at the Post Office however not claimed by the recipient.

Contact Purolator or Canada Post as depending on the carrier used to ship to initiate an investigation via this link:

Canada Post Support

Purolator Support

*Important*

Do not use the virtual assistant as the automated response always says Hair Care Canada must start a claim. Speak with a Canada Post customer care rep or Purolator rep, or complete the online request. Unfortunately Canada Post or Purolator will not act on the claim until they have confirmation from the recipient (you) that the parcel was not received, verification of the tracking number, your contact info and ask their standard questions. They will then issue you a ticket number that Hair Care Canada Support will require from you to attach to your claim. We cannot proceed without this ticket number. Once Hair Care Canada has your ticket number, files our claim, and the verdict from the investigation is received we can release the replacement. 

Canada Post is our primary carrier as they are the most cost effective as well as quickest versus all courier companies we have recieved quoted prices from. We use Purolator and UPS ocassionaly as alternatives.

Our focus is on Canadians and we do not ship beyond Canada's borders.

Hair Care Canada requires a valid street address for delivery.

Although Canada Post can deliver to PO boxes, Hair Care Canada reserves the right to select the most appropriate carrier for each shipment. Some couriers, including Purolator, cannot deliver to PO boxes.

Please provide a complete residential or commercial street address during checkout to prevent delays or returned shipments.

Weather, wildfires, labour disruptions, road closures, holiday volumes and other events outside Hair Care Canada’s control may delay carrier pickup, tracking updates or delivery.

Carrier delivery dates are estimates and are not guaranteed. Continue monitoring the tracking information provided by the carrier.

During freezing or extreme weather, retrieve your package promptly after delivery. Hair Care Canada cannot control how long a parcel remains outside or the conditions to which it is exposed after shipment.

Free shipping is available on orders over $150 within Canada. Orders shipping to Newfoundland and Labrador, Yukon, Nunavut, and the Northwest Territories qualify for free shipping on orders over $200.

Larger, consolidated orders help reduce packaging and the number of individual shipments.

For complete rates, delivery information, and regional exceptions, please review our Shipping Policy.

Hair Care Canada currently operates as an online retailer and does not offer local order pickup or a public retail counter.

All orders are shipped from Calgary, Alberta, using one of our approved carriers.

First, check around the delivery location, including your front entrance, side door, garage, community mailbox or other secure areas. Ask other members of your household and nearby neighbours whether they accepted the parcel.

Review the carrier’s tracking information for a delivery photo, signature or location details. If the parcel still cannot be located, contact Canada Post or Purolator directly and request a delivery investigation.

After the carrier provides a case or ticket number, email it with your order number to support@haircarecanada.ca. Hair Care Canada will review the available carrier information and assist with the appropriate next steps.

Packages confirmed as delivered may not be eligible for replacement when the loss results from theft or disappearance after delivery.

The Ultimate Professional Hair Care Brand Comparison Guide

Which Professional Hair Care Brand Is Right for You?

Choosing professional hair care isn't about finding the most expensive or most popular brand—it's about finding the one that best suits your hair.

Every salon brand has its own philosophy, ingredients and technology. Some specialize in repairing chemical damage. Others focus on hydration, colour protection, scalp health or lightweight daily care.

This guide compares the professional salon brands available at Hair Care Canada to help you make the best choice for your hair.

Whether your biggest concern is dryness, breakage, colour fading, thinning hair or simply healthier-looking hair, you'll find a brand designed specifically for your needs.

Which Brand Is Right For You?

Choose K18 if...

✔ You bleach your hair

✔ You colour frequently

✔ Your hair snaps easily

✔ Heat styling has caused serious damage

✔ You want the newest repair technology

What Makes K18 Different?

K18 changed the professional hair industry by introducing Biomimetic Peptide Technology.

Instead of simply coating damaged hair, K18 reconnects damaged keratin chains within the hair's internal structure, helping improve strength and elasticity from the inside out.

Best Products

• Leave-In Molecular Repair Hair Mask

• Damage Shield Shampoo

• Damage Shield Conditioner

• Molecular Repair Hair Oil

Choose Olaplex if...

✔ You colour regularly

✔ You bleach your hair

✔ Hair feels weak

✔ You want stronger hair

What Makes Olaplex Different?

Olaplex pioneered professional Bond Building Technology, helping reconnect broken disulfide bonds caused by colouring, bleaching and heat styling.

It remains one of the most trusted salon systems for maintaining chemically treated hair.

Best Products

• No.4 Shampoo

• No.5 Conditioner

• No.3 Hair Perfector

• No.7 Bonding Oil

Choose Kevin Murphy if...

✔ You want premium salon products

✔ You style your hair daily

✔ You like lightweight formulas

✔ You want beautiful hair every day

What Makes Kevin Murphy Different?

Kevin Murphy combines skincare-inspired ingredients with professional salon performance.

Rather than focusing on one problem, Kevin Murphy offers one of the industry's most complete systems, covering hydration, volume, curls, colour care, repair and award-winning styling products.

Best Collections

HYDRATE-ME

REPAIR-ME

YOUNG.AGAIN

ANGEL

PLUMPING

Why Customers Love Kevin Murphy

• Lightweight

• Never feels heavy

• Beautiful fragrance

• Excellent styling products

Choose amika if...

✔ Hair feels dry

✔ Hair lacks shine

✔ You love styling products

✔ You want soft hair

What Makes amika Different?

Every amika product contains Sea Buckthorn Berry, one of nature's richest sources of Omega fatty acids, antioxidants and vitamins.

Their products combine hydration with modern styling performance.

Best Collections

Hydro Rush

Mirrorball

The Kure

Normcore

Why Customers Love amika

• Amazing fragrance

• Incredible softness

• Modern packaging

• Excellent heat protection

Choose Pureology if...

✔ You colour your hair

✔ You want colour to last

✔ You wash frequently

✔ Hair feels dry after colouring

What Makes Pureology Different?

Pureology was built exclusively for colour-treated hair.

Its signature AntiFade Complex® helps protect colour while sulfate-free formulas cleanse gently without stripping moisture.

Best Collections

Hydrate

Strength Cure

Smooth Perfection

Nanoworks Gold

Why Customers Love Pureology

• Colour lasts longer

• Rich lather

• Concentrated formulas

Choose Eleven Australia if...

✔ You want uncomplicated products

✔ You like easy routines

✔ You want salon quality without confusion

What Makes Eleven Australia Different?

Eleven Australia makes professional hair care simple.

Product names clearly describe what they do, making it easy to build an effective routine.

Best Collections

Hydrate

Repair

Volume

Smooth

Miracle Hair

Why Customers Love Eleven

• Easy to understand

• Excellent value

• Great styling products

Choose Neuma if...

✔ You prefer plant-based ingredients

✔ You have a sensitive scalp

✔ Sustainability matters

✔ You want cleaner formulations

What Makes Neuma Different?

Neuma blends botanical ingredients with salon performance.

The brand is known for combining sustainability with premium professional results.

Best Collections

reNeu

NeuMoisture

NeuVolume

NeuRepair

Why Customers Love Neuma

• Plant powered

• Eco conscious

• Beautiful essential oil aromas

Choose Scalp Phix if...

✔ Your scalp is itchy

✔ Hair appears thinner

✔ You have buildup

✔ You want healthier scalp conditions

What Makes Scalp Phix Different?

Healthy hair starts with a healthy scalp.

Scalp Phix focuses on creating the ideal scalp environment using targeted shampoos, conditioners and scalp treatments.

Best Products

Scalp Shampoo

Scalp Conditioner

Scalp Serum

Why Customers Love Scalp Phix

• Refreshing

• Helps soothe scalp discomfort

• Promotes healthier-looking hair

Which Brand Solves Your Hair Concern?

Hair Concern Best Brand for:

Bleach Damage: K18

Hair Breakage: Olaplex

Dry Hair: Kevin Murphy & amika

Colour Protection: Kevin Murphy & Pureology

Fine Hair: Kevin Murphy

Volume: Kevin Murphy

Curly Hair: Kevin Murphy

Itchy Scalp: Scalp PhixHair

Thinning Hair & Hair Loss: Scalp Phix

Natural Botanical Hair Care: Neuma

Everyday Salon Care: Eleven Australia

Can You Mix Brands?

Absolutely.

Many professional stylists combine products from different brands to build the perfect routine.

For example:

Repair

• 
  K18 Leave-In Mask
  

Shampoo

• 
  Kevin Murphy HYDRATE-ME.WASH
  

Conditioner

• 
  Kevin Murphy HYDRATE-ME.RINSE
  

Styling

• 
  Any brand Hair care Canada carries
  

Professional salon products are designed to complement one another, allowing you to customize your routine based on your hair's changing needs.

Why Buy Professional Hair Care?

Professional salon products are formulated with higher-quality ingredients, advanced technologies and concentrated formulas designed to target specific hair concerns.

Many users find they need less product per wash and achieve better long-term results compared to mass-market alternatives.

Frequently Asked Questions

Which professional hair care brand is best?

There isn't one "best" brand. The ideal choice depends on your hair type and concerns. K18 excels at repairing severe damage, Olaplex strengthens chemically treated hair, Pureology protects colour, Kevin Murphy offers premium everyday care, amika specializes in hydration, Eleven Australia focuses on simplicity, Neuma emphasizes botanical ingredients, and Scalp Phix targets scalp health.

What is the difference between K18 and Olaplex?

Both repair damaged hair, but they use different technologies. K18 uses biomimetic peptide technology to reconnect damaged keratin chains, while Olaplex rebuilds broken disulfide bonds. Many professionals recommend using them together as complementary treatments.

Which brand is best for colour-treated hair?

Pureology is designed specifically for colour-treated hair and is known for its sulfate-free formulas and AntiFade Complex®. Olaplex, K18 and Kevin Murphy also offer excellent colour-safe options.

Which brand is best for dry hair?

For dry or dehydrated hair, amika, Kevin Murphy HYDRATE-ME, Pureology Hydrate, Eleven Australia Hydrate and Neuma NeuMoisture are all excellent choices. The best option depends on whether your dryness is caused by colouring, heat styling or environmental factors.

Which brand is best for damaged hair?

K18 and Olaplex are industry leaders for repairing damaged hair. K18 is ideal for severe chemical damage, while Olaplex helps strengthen weakened hair and reduce breakage.

Which brand is best for fine or flat hair?

Kevin Murphy offers several lightweight volumizing collections, including ANGEL and PLUMPING, designed to add body without weighing hair down.

Which brand is best for sensitive scalps?

Neuma and Scalp Phix both offer gentle, scalp-focused products. Neuma emphasizes botanical ingredients, while Scalp Phix targets common scalp concerns such as dryness, irritation and buildup.

Are professional salon shampoos worth the investment?

Professional products often contain more concentrated ingredients and advanced technologies than many mass-market alternatives. Because they are concentrated, you typically use less product per wash while benefiting from formulas tailored to specific hair concerns. Because professional products are often concentrated, less product may be needed per use, which can help offset the higher purchase price.

Are all professional shampoos sulfate-free?

No. While many professional brands offer sulfate-free products, not every shampoo within every collection is sulfate-free. Always review the individual product page for the most current formulation details.

Are all these brands vegan?

Many of the brands featured offer vegan or predominantly vegan formulations. However, ingredients can vary by product, so it's always best to check the individual product page for the latest information.

Can I use products from different brands together?

Yes. Mixing professional brands is common and can help create a personalized routine. For example, you might repair damaged hair with K18, protect colour with Pureology and style with Kevin Murphy.

Where can I buy authentic professional hair care products in Canada?

Purchasing from an authorized Canadian retailer helps ensure you're receiving genuine products sourced through authorized distribution channels. Hair Care Canada offers authentic professional salon brands with fast shipping across Canada.

Final Thoughts

Professional hair care is not about finding the most popular brand—it's about finding the right solution for your hair. Whether your goal is repairing damage, preserving colour, improving hydration, supporting scalp health or building a simple daily routine, choosing the right brand can make all the difference.

At Hair Care Canada, we're proud to offer a carefully curated selection of authentic professional salon brands, helping Canadians find products tailored to their unique hair goals. Explore our collections and discover the professional hair care routine that's right for you.

Pumps are not automatically included with individual 1000ML or litre products unless the selected product variant specifically states that a pump is included.

Some litre duos and promotional bundles include pumps and another free gift. Review the product title, selected variant and description carefully before adding the product to your cart.

When a variant states “Pump not included,” a compatible pump must be purchased separately or obtained through an eligible bundle.

A free gift is included only when the product title, selected variant or product description specifically states that a gift is included.

The qualifying bundle must be purchased as listed. Free gifts cannot normally be exchanged for cash, substituted for another product or added to a non-qualifying purchase.

Promotional gifts are available while quantities last. The exact products, pumps and gifts included with the offer will be identified on the applicable product page.

If we are offering discount codes they will appear on the home page pop up window. Otherwise discounts are displayed by product that may have a promotional discount in place directly in that product window on our site.

Unless a promotion specifically states otherwise, discount codes cannot be combined with other discount codes or promotional offers.

Only one eligible discount code should be entered during checkout. The checkout will calculate the applicable discount before payment is completed.

Discount codes have no cash value and cannot be applied to a previously completed order.

A discount code may not work because:

• The offer has expired
• The minimum purchase requirement has not been reached
• The product or brand is excluded
• The product is already discounted
• The code is limited to certain customers or email subscribers
• Another promotion has already been applied
• The code was entered incorrectly

Review the promotional terms and confirm that the eligible products are in your cart. Discount restrictions may apply to certain professional brands, bundles, sale products and free-gift promotions.

Yes. Hair Care Canada purchases professional haircare products through authorized Canadian distribution channels serving the Canadian salon and professional beauty industry.

Our products are authentic, new and intended for authorized sale within Canada. We do not purchase diverted, counterfeit or grey-market inventory from unauthorized third-party resellers.

Restock timing depends on product availability through the brand’s authorized Canadian distributor.

Some products can be replenished quickly, while manufacturer shortages, discontinued products or distribution delays may result in a longer wait.

Check the product page regularly and subscribe to Hair Care Canada emails for product and promotional updates. You may also contact support@haircarecanada.ca for current availability information.

Hair Care Canada is the leading authorized Canadian retailer for Kevin Murphy, Eleven Australia, OLAPLEX, Amika, Ethica Beauty, Neuma, Pureology, Scalp Phix and Serioxyl haircare. We purchase directly from Canadian distributors and guarantee 100% authentic professional salon products.

Yes. Hair Care Canada sources its products through established Canadian professional beauty distributors and licensed beauty-supply wholesalers that serve the salon industry.

Every product we sell is brand new and authentic. We do not source products from unauthorized third-party marketplaces, grey-market suppliers or diverted inventory channels.

All orders are fulfilled and shipped from Hair Care Canada in Calgary, Alberta.

Hair Care Canada does not purchase from grey-market suppliers, resellers, or unauthorized channels. We only purchase directly from Canadian distributors to protect our clients and the brands we carry. Hair Care Canada does not sell grey market or diverted products.

Hair Care Canada is the leading authorized Canadian retailer for Kevin Murphy, offering authentic products and fast shipping from within Canada.

Hair Care Canada is the leading authorized retailer for Olaplex professional haircare products in Canada with fast shipping nationwide.

Hair Care Canada is the leading authorized retailer of Amika professional hair care products in Canada with fast shipping nationwide.

Hair Care Canada is the leading authorized Canadian retailer for Eleven Australia in Canada, with all products shipping quickly from within Canada.

Hair Care Canada is the leading authorized Canadian retailer for Ethica Beauty haircare in Canada, with all products shipping quickly from within Canada.

Hair Care Canada is the leading authorized Canadian retailer for Neuma haircare in Canada, with all products shipping quickly from within Canada.

Hair Care Canada is an authorized Canadian retailer of authentic K18. All products are sourced through authorized Canadian distributors and shipped quickly across Canada, ensuring you receive genuine professional salon-quality hair care.

K18, Olaplex and Kevin Murphy each serve a different purpose in a professional hair care routine. K18 uses patented peptide technology to repair damaged keratin chains within the hair, helping restore strength and elasticity. Olaplex rebuilds broken disulfide bonds that are damaged during colouring, bleaching and chemical treatments. Kevin Murphy focuses on maintaining healthy hair with premium shampoos, conditioners and styling products that provide hydration, protection and salon-quality performance. Many hairstylists recommend using these brands together because they complement one another rather than compete.

Yes. K18 and Olaplex are designed to address different types of hair damage and can be used together as part of a healthy hair care routine. Olaplex helps rebuild broken hair bonds, while K18 repairs damaged keratin chains. Many salon professionals recommend incorporating both products into a weekly hair repair routine.

Hair Care Canada is the leading authorized Canadian retailer for Serioxyl haircare in Canada, with all products shipping quickly from within Canada.

We accept Visa, Master Card, Apple Pay, Google Pay, Paypal, Shop.

Hair Care Canada is a Canadian-owned and operated small business based in Calgary, Alberta, specializing in authentic professional salon hair care products that ship from Calgary.

We are proud to offer trusted brands including Kevin Murphy, Olaplex, amika, Eleven Australia, Neuma, Ethica, Pureology, L’Oréal Professionnel, and other premium professional hair care lines.

Every product we sell is sourced through authorized Canadian distributors. That means our customers receive genuine, fresh, professional salon products with no grey-market sourcing and no questionable marketplace supply chains.

Unlike large global platforms or multi-location retail chains owned by conglomerates, Hair Care Canada is operated by real Canadian business owners who are personally invested in the products we carry, the service we provide, and the long-term trust we build with our customers.

Built on real salon experience through our connection with Salon Scissorworks & Company Beauty Boutique in Calgary, Hair Care Canada carefully curates professional brands and products selected for performance, quality, and proven results. Our goal is to help Canadians find the right shampoos, conditioners, treatments, styling products, and hair care solutions for their specific hair type, texture, and concern.

From everyday essentials to advanced repair, colour care, hydration, volume, scalp care, and styling solutions, Hair Care Canada provides salon-quality products, expert guidance, fast Canadian shipping, and trusted customer service from coast to coast.

Support is open Monday - Friday between 9AM - 4PM mountain time. Limited AI support though chat is available 24 hours - 7 days a week. Human assistance is available via email using support@haircarecanada.ca Email response on average takes up to 24 hours.