Privacy policy
PART 1 – Introduction, Information We Collect, How We Use Information
Privacy Policy
Last Updated: July 3, 2026
Hair Care Canada ("Hair Care Canada", "we", "our", or "us") operates this website and online store, including all related information, content, features, products, tools, and services (collectively, the "Services"), to provide customers with a secure and convenient shopping experience.
Our website is powered by Shopify, which provides the ecommerce platform used to sell our products and deliver our Services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, place an order, communicate with us, or otherwise interact with our Services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
Personal Information We Collect
When we refer to "personal information," we mean information that identifies you or can reasonably be associated with you. It does not include anonymous or properly de-identified information.
Depending on how you interact with our website, we may collect the following categories of information.
Contact Information
- Name
- Billing address
- Shipping address
- Telephone number
- Email address
Payment Information
To process purchases, we collect payment-related information including:
- Payment method
- Transaction details
- Payment confirmations
Credit card information is securely processed by Shopify Payments or other authorized payment providers. Hair Care Canada does not store complete credit card numbers on our own servers.
Account Information
If you create an account we may collect:
- Username
- Password
- Preferences
- Saved addresses
- Shopping preferences
Order Information
Including:
- Products viewed
- Products purchased
- Cart contents
- Wishlists
- Returns
- Exchanges
- Refunds
- Order history
Customer Communications
When you contact us we may retain:
- Emails
- Chat messages
- Telephone notes
- Photos submitted for claims
- Product questions
- Warranty requests
- Customer service communications
Device Information
When you visit our website we automatically collect certain information including:
- IP address
- Browser type
- Device type
- Operating system
- Referring websites
- Website activity
- Network information
Website Usage Information
We may collect information about how visitors interact with our website including:
- Pages visited
- Products viewed
- Search terms
- Time spent on pages
- Navigation patterns
- Purchases completed
- Abandoned shopping carts
This information helps improve our website and shopping experience.
How We Collect Information
We collect information from several sources.
Directly From You
Including when you:
- Place an order
- Create an account
- Subscribe to emails
- Contact customer service
- Leave a review
- Participate in promotions
- Request support
Automatically
Through cookies and similar technologies we collect information while you browse our website.
From Service Providers
We receive information from trusted providers that help operate our business, including:
- Shopify
- Payment processors
- Shipping providers
- Marketing providers
- Analytics providers
- Fraud prevention services
From Third Parties
We may receive limited information from advertising, marketing, and social media partners where permitted by law.
How We Use Your Information
Hair Care Canada only uses personal information for legitimate business purposes.
Order Processing
We use your information to:
- Process payments
- Prepare orders
- Ship purchases
- Provide tracking information
- Process returns
- Process exchanges
- Process refunds
- Verify purchases
Customer Service
We use your information to:
- Respond to inquiries
- Resolve problems
- Answer product questions
- Process warranty requests
- Communicate regarding orders
Authentic Professional Products
Hair Care Canada is an authorized Canadian retailer of professional salon hair care products.
Customer information is used only to operate our business, provide customer support, process orders, improve our services, prevent fraud, and comply with legal obligations.
Improving Our Website
We analyze website activity to:
- Improve navigation
- Improve product information
- Improve search functionality
- Improve website performance
- Improve customer experience
Marketing
Where permitted by law or where you have provided consent, we may send:
- Promotional emails
- Product announcements
- Educational content
- Special offers
- Newsletters
You may unsubscribe at any time using the unsubscribe link contained in our emails.
Personalized Advertising
Hair Care Canada works with trusted advertising and analytics partners including:
- Shopify
- Microsoft
- Meta (Facebook & Instagram)
- Other reputable advertising platforms
These partners help us:
- Measure advertising performance
- Improve our website
- Understand customer interests
- Display advertisements that may be relevant to you
Hair Care Canada does not sell your personal information for monetary compensation.
Fraud Prevention
We use personal information to help:
- Detect fraudulent orders
- Prevent unauthorized transactions
- Investigate suspicious activity
- Prevent payment fraud
- Prevent account abuse
- Investigate chargebacks
- Protect our customers
- Protect Hair Care Canada
Hair Care Canada reserves the right, where permitted by law, to cancel orders, refuse service, suspend customer accounts, recover outstanding amounts owed, pursue collection of unpaid balances, report suspected fraud to payment processors or law enforcement, and take any other lawful action necessary to protect its customers and business. Information relating to suspected fraud may be shared with payment processors, financial institutions, shipping carriers, fraud prevention providers, law enforcement agencies, or legal authorities where permitted or required by law.
Legal Obligations
We may use personal information to:
- Comply with applicable laws
- Respond to court orders
- Respond to lawful government requests
- Enforce our Terms of Service
- Enforce our Returns Policy
- Protect our legal rights
- Resolve disputes
PART 2 – Disclosure, Shopify, Cookies, Security, Retention, Third Parties, International Transfers
How We Share Your Personal Information
Hair Care Canada respects your privacy and only shares your personal information when necessary to operate our business, provide our Services, comply with legal obligations, or protect our customers and business.
We do not sell your personal information for monetary compensation.
We may share your information with the following categories of trusted service providers.
Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce platform that enables us to process orders, securely accept payments, manage customer accounts, and operate our website.
Information you provide through our website is processed by Shopify in accordance with Shopify's Privacy Policy.
To learn more about Shopify's privacy practices, please visit:
Payment Providers
Payments are securely processed through Shopify Payments and other authorized payment providers.
Hair Care Canada does not store complete credit card numbers or payment credentials on its own servers.
Payment providers may collect and process payment information necessary to complete your purchase and detect fraudulent transactions.
Shipping and Fulfillment Partners
To deliver your order we may share information including:
- Name
- Shipping address
- Telephone number
- Email address (where required)
- Order details
with shipping providers such as:
- Canada Post
- Purolator
- UPS
- FedEx
- Other contracted delivery providers
Information is shared only as necessary to complete delivery.
Marketing and Advertising Partners
Hair Care Canada uses trusted marketing and advertising providers to help improve our website and measure advertising performance.
These providers may include:
- Shopify
- Google Analytics
- Google Ads
- Microsoft Advertising
- Meta (Facebook)
- Other reputable advertising and analytics platforms
These services help us:
- Understand website traffic
- Improve customer experience
- Measure advertising effectiveness
- Display advertisements that may be relevant to your interests
Where required by applicable law, marketing communications are sent only with your consent or another lawful basis.
Product Reviews
If you submit a review, rating, photograph, testimonial, or other content through our website, you grant Hair Care Canada permission to display that content in connection with the promotion of our products and services, subject to applicable law. Please avoid including sensitive personal information in public reviews.
Business Service Providers
We may share information with trusted third-party providers that assist with operating our business, including:
- Website hosting
- Email delivery
- Customer support
- Fraud prevention
- Accounting
- Payment processing
- Shipping software
- Analytics
- Cloud storage
- Security services
These providers are permitted to use your information only for the services they perform on our behalf.
Legal Requirements
Hair Care Canada may disclose personal information where required or permitted by law, including to:
- Law enforcement agencies
- Government authorities
- Courts
- Regulatory bodies
- Payment processors
- Financial institutions
- Legal advisors
We may also disclose information where reasonably necessary to:
- Prevent fraud
- Protect customers
- Protect Hair Care Canada
- Enforce our Terms of Service
- Enforce our Returns Policy
- Investigate payment disputes
- Investigate chargebacks
- Investigate theft or fraudulent claims
Business Transactions
If Hair Care Canada undergoes a merger, acquisition, sale of assets, restructuring, financing, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable privacy laws.
Cookies and Similar Technologies
Hair Care Canada uses cookies, pixels, tags, and similar technologies to improve your shopping experience.
These technologies help us:
- Remember your shopping cart
- Remember your preferences
- Keep you logged into your account
- Improve website functionality
- Measure website performance
- Analyze website traffic
- Understand customer behaviour
- Personalize advertising
- Improve our products and services
Some cookies are essential for the operation of our website.
Others help us better understand how customers use our website so we can continue improving it.
You may disable cookies through your browser settings. However, certain features of our website may not function properly if cookies are disabled.
Artificial Intelligence
Hair Care Canada may use artificial intelligence ("AI") tools to assist with customer service, website content, product recommendations, fraud detection, marketing analysis, and operational efficiency. AI-assisted responses are reviewed where appropriate and are intended to enhance—not replace—human customer service. Personal information processed through AI tools is handled in accordance with this Privacy Policy and applicable privacy laws.
Third-Party Websites
Our website may contain links to websites operated by third parties.
Hair Care Canada is not responsible for the privacy practices, security, accuracy, or content of external websites.
We encourage customers to review the privacy policies of any third-party websites they visit.
Children's Privacy
Our website and Services are intended for individuals who have reached the age of majority in their province or territory of residence.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete that information.
Security
Hair Care Canada takes reasonable administrative, physical, and technical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
Security measures include, where appropriate:
- SSL encryption
- Secure payment processing
- Restricted employee access
- Password-protected systems
- Fraud monitoring
- Secure Shopify infrastructure
While we use commercially reasonable security practices, no method of electronic transmission or internet storage is completely secure.
Accordingly, Hair Care Canada cannot guarantee absolute security of information transmitted over the Internet.
Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords with others.
Data Retention
Hair Care Canada retains personal information only for as long as reasonably necessary to:
- Fulfill orders
- Provide customer service
- Maintain customer accounts
- Meet legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
- Protect our legitimate business interests
We may retain records relating to:
- Orders
- Returns
- Refunds
- Exchanges
- Chargebacks
- Fraud investigations
- Customer communications
- Warranty claims
- Payment disputes
- Shipping claims
where required for legal, accounting, taxation, fraud prevention, insurance, or business purposes.
When information is no longer required, it is securely deleted or anonymized where practical.
International Transfers
Some of the service providers used by Hair Care Canada, including Shopify and certain technology providers, may process or store information outside Canada.
As a result, your personal information may be transferred to jurisdictions that have privacy laws different from those in Canada.
Where required, Hair Care Canada relies on appropriate contractual and legal safeguards to help protect personal information transferred internationally.
Accuracy of Information
Customers are responsible for ensuring that the personal information they provide to Hair Care Canada is accurate and up to date.
Hair Care Canada is not responsible for delays, failed deliveries, or other issues arising from inaccurate, incomplete, or outdated customer information.
PART 3 – Privacy Rights, Canadian Privacy, Communications, Complaints, Changes, Contact
Your Privacy Rights
Depending on where you reside, you may have certain rights regarding your personal information, subject to applicable laws.
These rights may include the ability to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information where permitted by law.
- Withdraw consent to certain uses of your personal information where consent is the legal basis for processing.
- Request information regarding how your personal information has been used or disclosed.
- Request a copy of certain personal information in a portable format where required by law.
These rights are not absolute and may be subject to legal, contractual, accounting, taxation, fraud prevention, security, or regulatory obligations that require Hair Care Canada to retain certain information.
Identity Verification
To protect your privacy and the security of your personal information, Hair Care Canada may require you to verify your identity before responding to any request regarding your personal information.
We may decline or delay requests where identity cannot be reasonably verified or where disclosure is prohibited or restricted by law.
Authorized Representatives
Where permitted by applicable law, you may authorize another individual to make a privacy request on your behalf.
Hair Care Canada may require written authorization from you together with proof of identity before processing any request made by an authorized representative.
Canadian Privacy
Hair Care Canada is located in Calgary, Alberta, Canada.
We collect, use, disclose, retain, and safeguard personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws.
We collect only the personal information reasonably necessary to operate our business, fulfill customer orders, provide customer service, improve our Services, prevent fraud, and comply with legal obligations.
We do not collect more personal information than is reasonably necessary for these purposes.
Email Communications
Customers who subscribe to our email communications may receive:
- Product announcements
- Educational content
- Promotions
- Exclusive offers
- Newsletters
- Hair care tips
- Company updates
You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in our emails.
Even if you unsubscribe from marketing communications, Hair Care Canada may continue to send transactional or service-related communications including:
- Order confirmations
- Shipping notifications
- Delivery updates
- Return information
- Customer service responses
- Security notifications
- Legal notices
These communications are necessary for the operation of your account or the fulfillment of your orders.
SMS Communications
If you choose to receive SMS or text message communications from Hair Care Canada, you may receive transactional or promotional messages in accordance with your consent and applicable law.
You may opt out of promotional SMS messages at any time by following the instructions included in the message.
(Standard message and data rates may apply.)
Fraud Prevention and Account Protection
Hair Care Canada takes fraud prevention seriously.
We may use customer information, order history, payment information, shipping information, device information, IP addresses, and other relevant information to help identify and prevent:
- Payment fraud
- Chargeback fraud
- Account misuse
- Identity theft
- Unauthorized purchases
- Refund abuse
- Shipping fraud
- Policy abuse
- Other unlawful or fraudulent activities
Where permitted by law, Hair Care Canada may share relevant information with payment processors, financial institutions, fraud prevention providers, shipping carriers, law enforcement agencies, insurers, collection agencies, or legal advisors for the purpose of investigating or preventing fraudulent activity or recovering outstanding debts.
Hair Care Canada reserves the right to refuse service, cancel orders, limit purchases, suspend customer accounts, or require additional verification where fraudulent activity or abuse is reasonably suspected.
Complaints
If you have questions, concerns, or complaints regarding this Privacy Policy or how Hair Care Canada handles your personal information, please contact us using the contact information provided below.
We will make reasonable efforts to investigate and respond to privacy inquiries in a timely manner.
If you are not satisfied with our response, you may have the right to contact the appropriate privacy regulator or supervisory authority in your jurisdiction.
For Canadian residents, additional information may be available through the Office of the Privacy Commissioner of Canada.
Changes to this Privacy Policy
Hair Care Canada may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or the Services we provide.
When changes are made, we will update the "Last Updated" date at the top of this Privacy Policy.
Material changes may also be communicated through our website or by other appropriate means where required by law.
Your continued use of our Services following any updates constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Hair Care Canada
Calgary, Alberta T2X 4A3
Canada
Email: support@haircarecanada.ca
Website: https://www.haircarecanada.ca
Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Alberta, unless otherwise required by applicable law.
Entire Agreement
This Privacy Policy forms part of Hair Care Canada's Terms of Service and other applicable policies governing your use of our Services.
If any provision of this Privacy Policy is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
By using our Services, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and retention of your personal information as described herein, subject to applicable law.
