Shipping policy
Shipping is Free on orders over $160, with the exception of NL • YT • NU • NT, which is Free on $200+ orders. Minimum order amounts may change without notice based on carrier and vendor costs.
We encourage larger orders to reduce packaging, fuel use, and deliveries — lowering our carbon footprint and helping us pass savings back to you.
Shipping rates are based on package weight and distance from Calgary, Alberta. Additional charges may apply for oversized or unusually heavy packages if carriers apply surcharges.
Please note: A valid delivery address must be provided at the time of order. P.O. Boxes are not accepted for courier deliveries. While Canada Post can deliver to P.O. Boxes, Hair Care Canada reserves the right to select the shipping carrier, which may not support P.O. Box delivery.
Shipping Zones, Rates, Shipping & Fulfilment Overview
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Carrier shipping is 2–9 business days based on destination.
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Order fulfilment averages 1–4 business days based on product availability.
Shipping Rates & Delivery Times
Hair Care Canada ships across Canada. Shipping rates are calculated based on your order value and delivery region.
Please note: Delivery estimates shown below begin after order fulfilment. Please allow 1–4 business days for order fulfilment before the applicable estimated transit time.
Alberta, British Columbia, Saskatchewan & Manitoba
| Order Value | Shipping | Estimated Transit Time |
|---|---|---|
| $0.00–$49.99 | $17.30 | 2–7 business days |
| $50.00–$99.99 | $14.40 | 2–7 business days |
| $100.00–$159.99 | $11.89 | 2–7 business days |
| $160.00+ | FREE | 2–7 business days |
Ontario
| Order Value | Shipping | Estimated Transit Time |
|---|---|---|
| $0.00–$49.99 | $17.95 | 3–9 business days |
| $50.00–$99.99 | $16.65 | 3–9 business days |
| $100.00–$159.99 | $14.59 | 3–9 business days |
| $160.00+ | FREE | 3–9 business days |
Quebec
| Order Value | Shipping | Estimated Transit Time |
|---|---|---|
| $0.00–$49.99 | $17.96 | 3–9 business days |
| $50.00–$99.99 | $16.40 | 3–9 business days |
| $100.00–$159.99 | $14.89 | 3–9 business days |
| $160.00+ | FREE | 3–9 business days |
Maritimes
New Brunswick, Nova Scotia and Prince Edward Island
| Order Value | Shipping | Estimated Transit Time |
|---|---|---|
| $0.00–$49.99 | $18.65 | 4–9 business days |
| $50.00–$99.99 | $16.80 | 4–9 business days |
| $100.00–$159.99 | $14.98 | 4–9 business days |
| $160.00+ | FREE | 4–9 business days |
Newfoundland & Labrador and Northern Territories
Newfoundland & Labrador, Yukon, Northwest Territories and Nunavut
| Order Value | Shipping | Estimated Transit Time |
|---|---|---|
| $0.00–$99.99 | $19.96 | 4–8 business days |
| $100.00–$149.99 | $18.98 | 4–8 business days |
| $150.00–$199.99 | $16.70 | 4–8 business days |
| $200.00+ | FREE | 4–8 business days |
Important Delivery Information
All delivery times are estimates and are not guaranteed. Delivery times may be affected by carrier delays, weather, remote destinations, holidays and other circumstances outside our control.
Business days exclude Saturdays, Sundays and statutory holidays.
Shipping Rates and Policies
Shipping rates are calculated at checkout and may vary based on region and carrier policies. Please note that rates and delivery service-level agreements are subject to change and fluctuation without prior notice.
Applicable carrier rates apply for parcels delivered using these options and are the responsibility of the customer, unless the minimum purchase threshold for free shipping is met.
Hair Care Canada is not liable for negligence of the carrier leading to loss or damage, disruptions to carrier services, including but not limited to those caused by weather, labour disputes, pandemics, political unrest, protests, or other unforeseen events that may impact the carrier's posted delivery timelines and/or their failure to deliver due to circumstances that were solely the carrier's fault.
Hair Care Canada is not liable for carrier-related issues, and claims in these circumstances are the receiver's responsibility.
Order values exceeding $500 will require a signature from the recipient to verify delivery and enhance the secure delivery of goods to the intended recipient.
Hair Care Canada reserves the right to decline orders that incur unreasonable shipping costs and will work with customers to resolve any unforeseen circumstances.
Weather-Related Shipping Notice
Hair Care Canada guarantees that all goods shipped are in new, undamaged, saleable condition upon leaving our facility. However, we assume no responsibility for damages incurred once the goods have been shipped. Any damage to goods upon delivery should be addressed with the delivery company or carrier independently of Hair Care Canada.
It is important to note that some products may freeze if exposed to below-freezing temperatures for extended periods. Our contracted carriers typically deliver goods to customers' doorsteps or mailboxes, so it is crucial for customers to retrieve their packages promptly to avoid exposure to the elements.
The responsibility lies with the customer to ensure timely collection of the parcel to prevent potential freezing, theft, or other damage. If retrieval is not possible, the customer may instruct Hair Care Canada to make alternative delivery arrangements.
Freezing temperatures do not compromise the efficacy or performance of professional beauty and hair care products. While liquids may expand when frozen and, in rare cases, compromise packaging integrity, once fully thawed, these products return to their original molecular structure and intended performance.
Hair Care Canada does not offer refunds or exchanges for products that may have frozen in transit or after delivery. We are unable to control carrier handling times or the duration products may be left outdoors or exposed to freezing temperatures once shipped.
Undelivered, Missing Shipments, Incorrect Address Delivery, Late Shipments, and Item Discrepancies
All shipments from Hair Care Canada are accompanied by a tracking number specific to the carrier. It is the customer's responsibility to contact the carrier directly for assistance in locating any missing orders.
Hair Care Canada is not responsible for any actions or operations of the carrier and relinquishes responsibility for the package once it is handed over to the carrier.
Hair Care Canada has no control over the handling of the package once it leaves our facility, and we are unable to intervene in cases of theft or freezing at the customer's location.
We are not responsible for parcels stolen from outside the customer's residence. Proof of delivery will be verified through the carrier's platform via signature confirmation or images of the delivery location should the customer select this service at the time of order placement. Otherwise, HCC ships as "do not safe drop," which delivers the parcel to the receiver's secure mailbox.
HCC is not responsible for carrier negligence or disregard of instructions leading to theft of parcels shipped by HCC.
In the event of theft, the receiver must initiate a claim directly with Canada Post. HCC does not refund or replace stolen parcels, as HCC has no control over what may occur at the delivery point.
In cases of theft or freezing at the point of delivery, the customer must provide special instructions, such as requesting a "signature required" delivery, at the time of order. If no one is available to sign, the parcel will be redirected to the carrier's depot for pickup.
If the package is not located at the depot, the customer must initiate an investigation with Canada Post or Purolator directly to locate the parcel.
If required, Hair Care Canada will initiate an insurance claim once the customer-initiated investigation is complete. A ticket number from Canada Post or Purolator is necessary.
For undelivered orders, please initiate an investigation by entering your tracking number. Please do not use the virtual assistant. Instead, speak directly with a Canada Post or Purolator representative, or complete an online request for investigation, as their standard procedure requires the sender to file a claim.
We are unable to initiate a claim until Canada Post has verified the details of the missing parcel with the customer and issued a ticket.
Canada Post Investigation:
http://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/overview.page?icid=support-aide_R1_5
Purolator Tracking:
https://www.purolator.com/en/shipping/tracker
Purolator Investigation:
http://www.purolator.com/en/resources-support/file-claim
Reporting Item Discrepancies
Any item discrepancies must be reported to Hair Care Canada upon receipt of goods and delivery confirmation via tracking number to ensure timely investigation and resolution of any issues.
Distribution
Hair Care Canada ships products nationwide.
Terms of Service Agreement
By completing a purchase from Hair Care Canada, the customer agrees to these terms in full.
Hair Care Canada reserves the right to revise these policies without notice. All content is copyrighted and proprietary to Hair Care Canada.
Questions?
For inquiries, please contact us at support@haircarecanada.ca.
